Privacy Policy of KatanaSpin

By consenting to this privacy policy, users agree that KatanaSpin may collect their personal data in accordance with the purposes and procedures described in this document. The following categories of personal information may be collected during registration, verification, and ongoing use of the platform:

• Full name as provided during account registration
• Date of birth, collected for age verification purposes in compliance with United Kingdom gambling regulations
• Residential address, including postcode, for identity verification and regulatory reporting
• Email address, used for account correspondence and service notifications
• Phone number, collected where provided or required for verification
• Payment information, including details of deposit and withdrawal methods used on the platform
• Government-issued identification documents, such as a passport or driving licence, submitted as part of Know Your Customer (KYC) processes
• Proof of address documentation, such as a utility bill or bank statement
• Device and technical data, including IP address, browser type, operating system, and session activity
• Transaction history, covering deposits, withdrawals, wagers, and account activity
• Communications data, including records of correspondence with the support team
• Geolocation data, where applicable and permitted, to ensure compliance with jurisdictional restrictions
• Responsible gambling data, including self-exclusion requests, deposit limits, and related interactions with the platform

All purposes for processing personal data are grounded in KatanaSpin’s legal obligations, contractual requirements, and legitimate commercial interests. Personal information collected through the platform is processed for the following purposes:

• Account creation and management: to register, maintain, and administer user accounts on the platform
• Identity and age verification: to fulfil obligations under United Kingdom gambling law and anti-money laundering regulations, including KYC procedures required by the UK Gambling Commission
• Payment processing: to facilitate deposits, withdrawals, and the accurate recording of financial transactions
• Legal and regulatory compliance: to meet reporting requirements imposed by applicable law, licensing conditions, and regulatory authorities, including the UK Gambling Commission and His Majesty’s Revenue and Customs (HMRC)
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, account abuse, and other unlawful conduct
• Responsible gambling obligations: to monitor user behaviour, apply requested limits, and fulfil statutory duties related to player protection
• Customer support: to respond to user enquiries, resolve disputes, and maintain records of communications
• Service improvement: to analyse platform usage patterns and technical performance in order to improve the online services offered
• Marketing communications: where users have provided explicit consent, to send relevant promotional information, subject to the right to withdraw consent at any time
• Contractual fulfilment: to administer bonuses, promotions, and other features forming part of the user agreement

KatanaSpin does not sell or transfer personal data to third parties for commercial gain. Data may be disclosed to third parties only under the following circumstances:

• Regulatory and law enforcement authorities: where disclosure is required by United Kingdom law, court order, or a request from a competent authority such as the UK Gambling Commission, HMRC, or the Information Commissioner’s Office (ICO)
• Licensed payment processors: to facilitate the processing of deposits and withdrawals in connection with user accounts
• Identity and fraud verification providers: to conduct KYC checks, age verification, and anti-money laundering screening as required by regulation
• Responsible gambling services: including self-exclusion databases such as GAMSTOP, where applicable
• IT infrastructure and hosting providers: who support the secure operation of the platform and are bound by appropriate data processing agreements
• Auditors and legal advisers: where access to personal data is necessary for the performance of their professional services
• Group entities: where data sharing is required for internal administrative purposes within the corporate structure

Before any disclosure takes place, KatanaSpin verifies that the receiving third parties meet the required data protection standards and operate under appropriate safeguards consistent with applicable United Kingdom and international data protection law.

The platform may contain links to external websites and online resources that are operated by third parties independent of KatanaSpin. Once a user navigates away from the platform and accesses an external site, KatanaSpin has no control over the content, data collection practices, or privacy standards of those resources. Each external website operates under its own privacy policy, and users are responsible for reviewing those policies before providing any personal information. KatanaSpin accepts no liability for the data handling practices of third-party websites, nor for any consequences arising from a user’s interaction with those external resources.

Users based in the United Kingdom who have concerns regarding the handling of their personal data are encouraged to contact the KatanaSpin support team in the first instance, providing a clear description of the issue and any relevant account details. Upon receipt of a complaint, the team will review the matter and aim to provide a substantive response within a reasonable timeframe, typically estimated at 28 days from the date the complaint is received, though complex cases may require additional time. If a complaint cannot be resolved satisfactorily through the internal process, users retain the right to escalate the matter to the Information Commissioner’s Office (ICO), the independent authority responsible for upholding information rights in the United Kingdom, at ico.org.uk.